The Zipline Maintenance personnel is responsible for providing a safe, fun, and engaging environment for our guests and employees on the Resort’s Zipline course. This position is responsible for following the goals related to safety, service, and efficiency related to operating higher complexity activities. Building lasting relationships with guests and employees is key to this position’s success. This role requires a high degree of focus on safety while being comfortable working at various levels of height. We are looking for enthusiastic applicants with a personal commitment to professionalism, safety, and exceptional customer service.
Location: On-site at Sunrise Park Resort
Department: Zip Line
Reports to: Zip Line Manager
Employment Status/Type: Full Time (Seasonal – Summer)
Qualifications: High School/GED, ACCT Certification or training
Compensation: $13/hr. – $18/hr. DOE
Medical, dental, vision
Voluntary retirement plan.
Paid time off
Skiing, riding for free at Sunrise Park Resort
Deeply discounted access to additional resort amenities such as dining, and mountain biking and discounted merchandise available through the retail division.
Assist guests in a safe, professional manner on complex activities.
Performs all tasks for which the work group is responsible.
Provide a safe environment for guests and staff to participate while providing safety, fun, and engagement at the highest level.
Constantly monitor the adherence of safety policies.
Working at various levels of height focusing on the safety of the guest, fellow employees, and self.
Greet guests and give an introductory orientation talk.
Inspect, repair, and prepare guide equipment, guest equipment, and Zipline course daily.
Complete Daily Operations Checklist
Complete accurate records: Equipment Use Log and Incidents.
Inform Manager of any maintenance needs on the course.
Guide groups and demonstrate proficiency in the multitude of skills required to guide.
Ensure that all procedures covered in the Guide Training Manual are followed.
Respond when necessary to evacuate participants from the course.
Always ensure the highest level of cleanliness while actively mitigate any hazards that may arise.
Education and Experience
High school diploma or G.E.D is required.
Must be able to read/write English
ACCT Certification or training
Have the physical capability to assist and accommodate guests of various sizes throughout the course, including rescues.
Be able to hike, climb, and rappel to and from high altitudes.
Possess full range of overhead arm motions.
Have full hand dexterity.
Have strong upper body to pull self and the potential addition of 270 pounds more along each cable’s incline.
Be able to walk and stand for long periods of time.
Be able to decrease the speed of, and stop, guests of various weights and speeds as they approach incoming landing point.
Strong physical stamina and conditioning
Family and kid friendly.
Prior experience as a zip line guide is a plus.
Experienced at outdoor activities such as rope climber and/or rock climber.
Must be able to lift up to 50lbs.Must be able to stand for long periods of time.
Must be able to work holidays & weekends
Comfortable working in extreme weather conditions.
Be comfortable with working heights of 200+ feet.
About Sunrise Park Resort
Sunrise Park Resort is a wholly owned and operated tribal entity of the White Mountain Apache Tribe and is located in Greer, Arizona. Sunrise is Arizona’s premier mountain resort destination. Elevation – 9,200 feet above sea level.
Tribal Hiring Preference:
Sunrise Park Resort applies the White Mountain Apache Tribe’s preference policy. Preference in hiring will be given to qualified candidates who are enrolled tribal members in the White Mountain Apache Tribe or enrolled in other federally recognized tribes.