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Employment: IT Support Assistant

Job Summary

Position’s primary focus is in the areas of computer operations, user and desktop support (hardware and software), helpdesk, and data management. Performs a variety of moderately complex information technology support duties to ensure smooth delivery of technology services. Monitors, operates, or coordinates and assists others in the operation of computer hardware, software, and peripherals in order to achieve desired results. Utilizes computer equipment, software and diagnostic tools to perform a broad range of customer assistance, production job processing, and equipment maintenance, equipment repair and computer operations assignments. Requires minimum supervision and may act as lead when the need arises. Updates supervisor on status of projects or technical issues. Exercises judgement and creativity in selecting and applying procedures correctly, and determines when to refer problems to the supervisor or next level of support. May provide information to customers, staff, or general public on established policies and procedures, or services provided.

Overview:

Location: On-site at Sunrise Park Resort

Department: IT

Reports to: IT Manager

Employment Status/Type: 10 Month Year-Round Full Time (time away in shoulder season- April and September)

Qualifications: Bachelor’s Degree in Marketing, Advertising, or similar field preferred

Compensation: DOE

Benefits:

Medical, dental, vision
Voluntary retirement plan.
Paid time off
Skiing, riding for free at Sunrise Park Resort
Deeply discounted access to additional resort amenities such as dining, and mountain biking and discounted merchandise available through the retail division.

Essential Duties/Responsibilities

  • Provides assistance in the user of computer hardware, software, and specialized mainframe technology or operates a multi-platform computer environment or monitors the production scheduling, execution, and successful completion of production jobs;
  • Sets up and configures desktop computers, peripherals and accounts assigning security level;
  • Installs software and hardware peripherals;
  • Tests programs;
  • Troubleshoots, diagnoses problems, implements corrective action procedures within prescribed guidelines and/or escalates to other technical resources as appropriate;
  • Maintains systems, databases, and webpages;
  • Administers user accounts;
  • Designs and produces basic reports;
  • Sets up and submits production jobs and edits and debugs computer output;
  • Transfers computer files between platforms;
  • Provides basic troubleshooting, repair and maintenance for computer equipment (e.g. laser pointers, routers, cabling, IP phones, scanners, etc.) and assist with testing computers and peripherals on a network to diagnose, hardware versus software problems;
  • Acts as a customer liaison for the computing operation, communicating, resolving, and/or initiating the resolution of problems and concerns;
  • Arranges for distribution of output to customer;
  • Maintains records;
  • Contributes to unit goals by accomplishing related duties as required;
  • Help Desk duties: answering calls and emails regarding the computer network or communication systems

Qualifications

  • Two or more years of related experience with computers and providing service in a technological environment;
  • May require the knowledge of a variety of hardware as well as software, programming languages, and operating systems;
  • May be tested on appropriate customer skills as required;
  • Certification through specific hardware or software vendors, such as Microsoft, a plus.

Education and Experience

  • High School Diploma or GED equivalent
  • Data processing training, computer operations training, or experience in a multi-operation system or production control environment preferred.

About Sunrise Park Resort

Sunrise Park Resort is a wholly owned and operated tribal entity of the White Mountain Apache Tribe and is located in Greer, Arizona.  Sunrise is Arizona’s premier mountain resort destination.  Elevation – 9,200 feet above sea level.

Tribal Hiring Preference:

Sunrise Park Resort applies the White Mountain Apache Tribe’s preference policy.  Preference in hiring will be given to qualified candidates who are enrolled tribal members in the White Mountain Apache Tribe or enrolled in other federally recognized tribes.

To Apply:

If you are interested in joining our team please email the following items to hr@sunriseskipark.com:

  • Job title you are applying for in the Subject line
  • Sunrise Employment Application (download below)
  • Letter of Interest (cover letter)
  • Your Resume

For more information, please do not hesitate to contact Sunrise at 855-735-SNOW (7669) or email hr@sunriseskipark.com. We hope you join our team!

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